Questions, bug reports, or account help — start with the answers below, or send us a message and we’ll get back to you by email.
Frequently asked
I joined the waitlist — when do I get in?
Access unlocks when your spot opens, or instantly with Glyde Pro. We roll out TestFlight invites in batches, so earlier sign-ups hear back sooner.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. Manage or cancel in iOS Settings → Apple ID → Subscriptions. Cancelling stops future charges; your current period stays active until it ends.
How do I delete my account and data?
Delete your account in-app: More → Account → Delete. This removes all of your data after a 30-day grace period, during which the deletion can be reversed by signing back in.
My CGM or Apple Health data isn’t showing up.
Check that Glyde has permission in iOS Settings → Privacy & Security → Health → Glyde (glucose and heart-rate categories enabled), confirm your CGM is writing to Apple Health, then pull to refresh on Today. Dexcom Share users can also re-check the connection under More → Integrations.
Is Glyde medical advice?
No. Glyde is a training and fitness tool for informational purposes only. It never recommends insulin doses or any diabetes treatment decision — all of those stay between you and your care team. Always consult a healthcare professional before changing how you train or manage your health.
Contact us
Send a message and we’ll reply to the email you provide. Please include your device and iOS version for bug reports.